Refund & Cancellation Policy
Effective Date: 05/06/2026
This Refund and Cancellation Policy explains how Mithila Fresh Agro Private Limited handles order cancellations, returns, and refunds. Our Refund and Cancellation Policy aims to provide a transparent, fair, and customer-friendly process while ensuring the highest standards of product quality and customer satisfaction.
Refund & Cancellation Policy – Order Cancellation
We understand that plans may change. Therefore, we offer the following cancellation options:
Before Shipment
You can cancel your order free of charge at any time before we mark it as “Shipped.”
To request a cancellation, please contact our customer support team and provide your order number.
After Shipment
Once we ship an order, we cannot cancel it. However, if your order qualifies under our Refund & Cancellation Policy due to damage, incorrect delivery, tampering, or expired products, you may request a refund as described below.
Refund & Cancellation Policy – Returns & Refunds
As we deal in food products, we maintain strict hygiene and food safety standards. Therefore, we accept returns and refunds only under the circumstances listed below.
Eligible for Refund
You may request a refund if:
- The product arrives damaged during transit.
- The product is expired upon delivery.
- You receive the wrong product or an incorrect item.
- The product package appears tampered with before delivery.
Refunds Will Not Be Issued For
We do not accept returns or provide refunds in the following situations:
- Products that have been opened or partially consumed.
- Products delivered in good condition without any manufacturing defect.
- Change of mind after delivery.
- Incorrect shipping address provided by the customer.
- Failed delivery due to customer unavailability.
Refund Request Process Under Our Refund & Cancellation Policy
If your order meets the eligibility criteria, please follow these steps:
1. Contact Us Within 24 Hours
Email or call our customer support team within 24 hours of receiving your order.
2. Provide Proof
Please share:
- Clear photographs of the product
- Photographs of the outer packaging
- The shipping label
- An unboxing video (preferred)
This information helps us verify your claim quickly and fairly.
3. Share Your Order Details
Please include:
- Order Number
- Registered Mobile Number
- Brief Description of the Issue
After receiving your request, our support team will review the details and respond within 1–2 business days.
Refund Approval
Once we verify and approve your claim, we will process the refund to your original payment method.
- Refund processing generally takes 5–7 business days.
- Additionally, your bank or payment provider may require another 3–5 business days before the amount appears in your account.
For Cash on Delivery (COD) orders, we will process approved refunds through bank transfer or UPI after collecting the necessary payment details.
Important Note
To protect both our customers and our business from fraudulent claims, we strongly recommend recording an unboxing video when opening your package.
Furthermore, we may reject claims that do not include sufficient evidence if we cannot independently verify the reported issue.
For additional information regarding food safety standards, you may visit the Food Safety and Standards Authority of India (FSSAI) at https://www.fssai.gov.in. You may also review consumer rights information through the Department of Consumer Affairs at https://consumeraffairs.nic.in.
Need Help?
If you have any questions regarding cancellations, returns, or refunds, please contact us.
Mithila Fresh Agro Private Limited
Website: https://mithilafresh.com
Email: care@mithilafresh.com
Phone: +91 9711124486
Registered Office:
Beloun, Ramauli, Nawada, Benipur, Darbhanga, Bihar – 847201, India
Business Hours:
Monday – Saturday | 10:00 AM – 6:00 PM (IST)
We regularly review and update this Refund & Cancellation Policy to ensure clarity, transparency, and compliance with applicable regulations.